What steps are taken by an insurance company before a motor insurance claim is settled?
Appoint a motor assessor, who is duly licensed by the Commissioner of
Insurance. The Assessor will give a report on the condition of the vehicle,
the estimate of repairs and whether the vehicle is repairable or a writeoff.
The insurer will then issue an authority letter to the garage to repair
the vehicle. On completion of repairs, the insurer will issue a release
letter to the garage and the vehicle will be released to you after signing
a satisfaction note.
If the vehicle is a write-off, the insurer will take possession of the
wreckage, issue a discharge voucher, which should be signed and
returned. After this, the settlement cheque will be issued.
Where the circumstances of the accident are not very clear, the insurer
may appoint an investigator who will prepare a report for the insurer.
Pre-theft report for theft cases.